“Concierge Level” is a product that we created for that client that wants or needs a more prioritized, personal experience. Think of it kind of like having an American Express Black Card. It not only gets you to the front of the line, but it comes with many perks as well.

When you join our exclusive “Concierge Level” service, you will have direct access to the owner of Ubermac via his personal phone number. That means that when your email stops working on a Saturday night, you can call and it will be resolved immediately. Or if your wifi suddenly stops working at your house on Christmas Day, you can call, and we may be able to save the day.

And when you need immediate help with an issue, we can log into your computer immediately and address your issue at a moments notice. (Please note that Apple devices such as iPhones and iPads don’t allow for us to use remote software at this time, but we can still troubleshoot and fix most issues on these devices just by speaking with you over the phone.)

You will also be prioritized above all other Ubermac customers and clientele.

What does this mean? Well, it means that if you call our office, or the owner directly and request an appointment, but there is already an appointment booked for that time and day, we will give you the option to have us call and move that client out of the way for you, if possible. Also, we give you the option to request “same day” appointments. Something we only do for “Concierge Level” clients.

Another benefit from joining this service, is that it is limited to only 15 people at a time. This is so that the owner is able to give all of these members the best possible dedicated attention possible.

With this service, you will be able to text or call the owner directly from the hours of 8:30am until 11:30pm, 7 days a week, 365 days per year! (And yes, even on holidays.)

Now, to be transparent about how we charge for the help that we provide when you call the owner: Quick fixes (Calls that are 5 minutes or less) are never charged. That’s because most of the time he can fix your issues in a very fast manner. But if the call turns into a session, or a more complicated troubleshooting session, we will mention to you that the issue at hand is going to require more time and that you are going into concierge rate timing charges. And those rates will be as follows:

Monday – Friday: 10am – 5pm ($199 per hour in 15 minute increments.)
Monday – Friday: 8:30am – 10am / 5pm – 11:30pm ($299 per hour in 15 minute increments.)
Saturday: 10am – 2pm ($199 per hour in 15 minute increments.)
Saturday: 8:30am – 10am / 2pm – 11:30pm ($299 per hour in 15 minute increments.)
Sunday: ($299 per hour in 15 minute increments.)
Holidays: ($379 per hour in 15 minute increments.)

So give us a call at 562-320-4564 to see if we have an open spot for you if you’d like to join. We’d love to have you. (Currently 13 of 15 spots are filled as of 10/24/2024)