Instructions For Bellsouth.net IMAP Email Server Settings with Mail Security Key

So, this past week I did a favor for my friend who is an attorney. I, myself, am an Apple Technician and do not touch Windows / Microsoft / Office / Outlook anything, simply because it is like pulling teeth do perform simple tasks compared to working in the Apple world.

My friend didn’t know what was wrong but he knew SOMETHING wasn’t working right. And I figured it out after a few minutes. It turns out that his Windows computer pulled “POP” mail settings automatically when we added it to Outlook. But both of his Apple products pulled IMAP settings correctly on initial setup. (Like they should have.)

So in this scenario of help for my buddy, I had 2 things counting against me. Not only is he using a bellsouth.net email address for his personal email (which by the way is mixed up with yahoo.com and att.net because of acquisitions, etc.), but he wants me to find out why it wasn’t working correctly in Outlook for Windows.

I already knew what I was getting into, but because he is who he is, I said I would do it. And after 1 hour and 45 minutes, I FINALLY got it to take my settings.

Why pretty much ALL of the articles you’ll find on Google will NOT work.

Out of 2 pages of Google searches with the term “email server settings for bellsouth.net and Outlook”, not 1 of them had the answer. All of them were either vague, matter of fact (and wrong at the same time), or gave completely inaccurate, useless server setting information. And on top of that, not a single one mentioned anything about the “Security Key” that Bellsouth / att.net added to their “security” a little while ago. And I use the word “security” loosely here, because bellsouth / att / yahoo and AOL to name a few, have been VERY late to the security game for their users / customers.

But anyways, in my case, the Security Key was detrimental to getting the manual server settings in Outlook to finally work. Below are the settings that worked for Bellsouth.net IMAP server settings in Outlook for Windows.

Step-by-Step Instructions For Bellsouth.net IMAP Email Server Settings with Mail Security Key

  1. The first thing you need to do is to go to www.att.com (Yes, even though you have a bellsouth.net account), and sign into your account. More instructions for this here:https://www.att.com/support/article/email-support/KM1240308/
  2. Once signed in, go to your PROFILE. (Usually in the upper right hand corner).
  3. Scroll down to the bottom of the page and look for Security Key. (Usually on the lower left side).
  4. Add / Create a “Secure Mail Key”.
  5. Once you see the key / code, make note of this because THIS is the password that Outlook will want, not your bellsouth.net password.
  6. Make sure to click OK or SAVE.
  7. Now……..Open Microsoft Outlook 2016 and click File in the menu.
  8. Under Account Information, click + Add Account.
  9. Select Manual setup or additional server types and click Next.

Your Name: Enter Your Name (Example: Bob Smith)
Email Address: Your Email Address (Example: bob@bellsouth.net)
Account Type: IMAP
Incoming Mail Server: imap.mail.att.net
Outgoing MailServer (SMTP): smtp.mail.att.net

Logon Information:
Username: Your Full Email Address (Example: bob@bellsouth.net)
Password: THIS IS THE BELLSOUTH SECURITY KEY THAT YOU CREATED ON ATT.COM. NOT YOUR NORMAL BELLSOUTH PASSWORD.
Check REMEMBER PASSWORD
Check Require logon using secure password authentication (SPA)

10. Now click MORE SETTINGS.
– General Tab: Name the mail account if you want.
– Outgoing Server Tab: Check the box that says “My Outgoing Server (SMTP) Requires Authentication / Use Same Settings As My Incoming Mail Server.
– Advanced:
Incoming Server (IMAP): 993
CHECK the SSL box or choose SSL.
Outgoing Server (SMTP): 465
CHECK the SSL box or choose SSL. Or try SSL / TLS.
CLICK OK.

Click Next and if all goes well, Incoming and Outgoing will pass the test and you will now be using IMAP settings, and all of your mail will synch like it should

ATT.net Email Settings Server Setup IMAP SMTP POP

I know that there is a chance that these settings will not work for you, but they finally worked for me, and it took a lot of testing and tweaking because every time you change a setting and test, it would take up to a minute each time just to tell you that the settings are wrong. So I hope that if this does not work for you, it at least puts you on the right track to solving your own settings issues.

Good luck.

 

UberMac - Palm Beach Gardens Mall Apple Store Temporarily Closing

For years I have been asked by clients how they can automatically delete their Safari browsing history, and for years the only answers that I could give were the following:

  1. When you first open Safari, remember to go to File>New Private Window. (No one remembers to do this 100% of the time.)
  2. Remember to clear your browsing history when you close Safari. (Almost no one remembers to do this, and it’s inconvenient.)
  3. Go into safari code and change some options. (Not at all easy for the basic user.)

So I performed a simple Google search this morning to see if there have been any changes since the last 2 MacOs releases in Safari, and maybe I missed it before, maybe it’s always been there, but it looks like since the release of MacOs Sierra, and option in the general menu has appeared under Safari Preferences>General which is “Safari Opens With>A new private window”.

Now, the title of this blog post is misleading, yes, but I did that on purpose, because this solution is essentially the same solution as that search term. In other words, if you set the option to “Safari Opens With>A New Private Window”, you will always be surfing in Private mode, and your history will never be tracked. This includes new tabs that are created and opened, because you are already in a private window.

This should solve the Safari Browsing History Auto Delete Issue. Good luck!

UberMac Apple Store Jupiter, FL

Lately, with the temporary closing of the Apple Store in the Palm Beach Gardens Mall, we have had an influx of customer traffic and phone calls. We’d like to address an issue that we are starting to see within this situation.

It seems that a good amount of new customers think that we at UberMac are the Apple Store, when in fact (and we think we have been more than transparent about this fact), we at UberMac are not the Apple Store. We are a privately owned company that was created locally, and that employs Apple Certified Technicians. So although Apple customers are used to being helped for free at the Apple Store, or used to having repairs made for free under an Apple Warranty, we unfortunately need to charge a fee for these services to stay in business.

Alternatively, customers that want or need in warranty repairs for their Apple computers or devices can locate an Apple Authorized Service Provider (AASP) on Google.

However, we want all Apple customers to be aware that we do have a policy that allows for us to assist anyone that walks into our Jupiter, FL store location for up to 5 minutes for free. This is a per person, per day policy, but we have been offering that free help for over 7 years. And if in that 5 minutes of free help we decide that it will take longer, we then give the customer the option to sit down with one of our Apple Certified Technicians for our in store fee, or advise them that they can get further help for free at the Apple Store.

Our Rates

Our in store hourly rates are $99 per hour. If you are a walk in customer needing help and we have gone past our 5 minutes of complimentary free help, we then allow a private sit down session in 15 minute intervals at approximately $25 per 15 minute session.

To call and book an in store private one-on-one lesson, we have a 1/2 hour minimum at $49 per half hour.

To book one of our Apple Certified Technicians to come to your home or business, we have a 1 hour minimum rate of $139 per hour. We do not travel more than 10 miles from our store location.

Apple Computer, iPhone and iPad repairs vary widely in price, so please check our website for current repair prices, or call our store for more information.

We really hope that our customers understand why we have to charge for our services. We want to be able to continue to grow so that we can help those customers that want a good solid alternative to the Apple Store.