UberMac. Not an "iFix" store.

UberMac. Why We’re Not Your Typical “iFix” Company.

Back in 2008, we registered iPhoneFix.com, which is probably (and arguably) the best domain name in  the world if what you’re going to do is repair iPhones for a living. And we still own it to this day. But we no longer use it, and feel that it is important to distance UberMac from the thousands of “iFix” companies that exist today, and here’s why.

I started to notice people calling and coming into our store, and confusing us with these other “iFix” stores. I had people that were angry at us that we wouldn’t repair their phones because their husband or wife told them that “The iFix” place fixed it last. And we would try to look them up in our system, and sure enough, it was always some other company that repaired their phone. And people also confused us with why their phones were having issues so soon after their repair. And again we would help them to discover that it wasn’t us. It became embarrassing to be associated with, or have the word “fix” in my name anymore.

One more example is when I had just met someone and told them what I do and that I own iPhoneFix, and their whole demeanor changed and they started complaining to me about how my company “screwed their mom over” on an iPhone repair. He told me that after it was repaired that it stopped working the next day and she brought it to Apple and they told her that the part that they used went bad, and that when she tried to get it replaced they told her they couldn’t help her. I was beside myself, but I knew for a fact that it wasn’t us. So we had to go through this whole thing where I had to convince him that our company would never do that. After regaining some respect with him, we called his mom and sure enough, it happened to be this company way down Indiantown Rd in Jupiter. It was confirmed that it wasn’t us, but it was enough to make me think. And think I did. It was time to get away from the “iFix” name association, I thought.

But, there are some “iFix” companies that do a decent job and use pretty decent quality parts for their repairs. But then, there are MANY that don’t. Believe us, we’ve seen their work come through our stores over the years.

From day one, as the owner of iPhoneFix, I adopted a standard for iPhone repairs at my company and I passed it along to the few (and chosen) technicians that I employed. And that standard was as follows: “Make sure that every single screw goes back inside of every single phone, and make it look like  no one was ever inside.”

The reason for this standard? Well, I knew that the iPhone industry was going to grow extensively, and that eventually I would have competition. And when my competition opened one of the iPhone’s that we had repaired before, if and when they noticed that that iPhone had been repaired before, I wanted to set an example for that technician and my competing company. I wanted that technician to say to himself “Wow. Those guys are good.”.

And sure enough. As the industry grew, we had competition move in. And when they moved in, we started getting their repairs. And we saw the work that they did. 90% of the time we would just shake our heads. The work was just terrible. Missing screws. Wrong screws in wrong places that were causing blemishes in LCD’s, loose home buttons, improperly glued glass, Missing plates………. I mean hey, we all have to learn somewhere, but it should never be on a customers devices. It should be on your own, in my opinion.

Now, with that said, we are not perfect either. We have had customers come back and we have made the occasional mistake. And it has always been corrected. But yes, it happens to us all. But adopting standards and admitting when you’ve made a mistake are priorities everyone should adopt. It will make you better at what you do if you learn from those mistakes.

Now, let’s talk about the explosion of the iPhone repair industry.

Around 2012, suddenly it seemed, everyone with a few thousand dollars and a little knowledge from YouTube could open an “iFix” store. And boy did they open. To this day I joke about the fact that almost every strip mall I pass in Ft. Lauderdale has a Yogurt store, A Vapor Store, and an iPhone repair store. Those industry’s have obviously exploded as well.

But with this explosion of iPhone repair stores came people looking to make a quick buck “fixing iPhones”. By now, YouTube had tons of videos on how to repair these devices. (Old man rant, shakes fist at the air: “Back in my day they didn’t have video’s on the “intertubes” showing how to fix iPhones. We had to break our own and learn from experience!”)

Soon, I watched the kiosks in the malls pop up. I watched the competition move in to Jupiter and South Florida. I even watched one local business copy my business model, logo, color scheme, and everything verbatim. I watched the websites pop up. I watched the names pop up too. iFixyourthis, iFixyourthat, iCrackedmything, ithis, ithat, i, i, i, iiiiiiiiii.

Enough. Every variation of the “iFix” thing has been done. And adding an “i” got everything has also become an industry standard. iRepair. iRobot. iHome. It’s just time to get away from the “i” fad. It’s been done to death.

But I want to say, there are a few companies that, I think, have done it right. There are a few companies where I have seen their work, that I have been impressed with. So It makes me feel good that some guys are training their techs to have some standards to their repairs. But the reason for this article is to try to explain why I am distancing myself and my company from the “iFix” industry.

Many newcomers are what professionals in our industry call “Youtube Technicians”. These are techs that learn from Youtube, fix a few phones, then get a couple thousand dollars together and open a store or start repairing mobile. But many are pressured to make a quick buck to get the money back, and in turn shop for the cheapest parts possible to sell their customers.

Cheap parts will not only make the customer angry because of all of the revisits they’ll need to make to you, but they also are of very low quality, hence the first part of this sentence. This is a complete disservice to not only the customer, but to our industry as a whole.

Over the last 3 years, our customers have expressed to us how they feel like most of the “iFix” iPhone repair stores that they enter have a low quality, and many times even a “shady” feel to them.

One guy in particular that my customer expressed a lot of concern and complaints about, was a guy who used to come into our store and have these phones repaired. They were always phones that he had tried to repair, but couldn’t get back together or get them working properly after he tried to repair them. He always paid in cash, and we would ask his name for our system and he would tell us to just call him “Money”. 6 months later, and after repairing at least 4 iPhones for him, he decided he would be an iPhone repair technician, and bought a cube truck, and drove around performing repairs. In the back of the truck, he had a couch and a desk, and would invite the customers in while the repair was being performed. Many people used the word “creepy” when describing the overall experience. And we re-repaired many of that guys repairs because when the part went bad, he always had an excuse as to why he wouldn’t fix it, or he would just stop answering the phone altogether. Needless to say, he went out of business.

Another thing that the “iFix” industry has bred are fake certification claims. Many of these “iFix” stores advertise that they have “Mobile Repair Certified Technicians” or some other certifications. Well guess what. Almost all of these certifications are made up. Made up right out of the air to make them seem legitimate. There are now a few actual certifications these days, but no way to truly verify if those technicians are actually certified. So I recommend Googling the “Certification” claims that these stores are trying to claim that they have.

Few have actual Apple Certified technicians performing repairs. I have seen one company ever. And we at UberMac, actually require, pay for, and give incentives, for our technicians to obtain an Apple certification. This way our customers can verify our certification claims on Apple’s website, and it also shows that we at UberMac, actually care enough about what we do, and care about our customers enough to obtain these certifications.

Fast forward to today. January 3, 2017.

A few months ago, I took a look around when I was in Las Vegas for CTIA, and I thought to myself after observing all of the names that were there, and realizing the over saturation of these words, “I want to separate from this whole “iFix” thing.”. We are well established, we have a great reputation. Our work speaks for itself. But it’s risky to take one of the best domain names in the industry and no longer use it for marketing. But I decided that it mattered enough to me that it was worth it. So I changed the name of my company to better reflect who I believe we are as a company.

So I changed it to UberMac.

Why UberMac, and no I won’t come pick you up. (Har har. We get it.)

Well, Uber is a German word meaning “the top of” something or “the highest of”. That word resonates because we are one of the very best at what we do, and I truly believe that. So do many of our clients if you were to ask them. And then I added the word Mac purely for branding reasons, and because hey, we are Apple guys after all.

So what we are trying to say in this article is this. You can take your expensive Apple iPhone to any one of the tens of thousands of iPhone repair stores in the world. But how does it feel when you walk in? Is it open and inviting? Or is it small and uninviting. Are they Apple Certified Technicians that are employed there? Or are they claiming some fake certification that doesn’t even exist? Have you looked at their Google and Yelp reviews?

Because coming to an UberMac store to have your iPhone, iPad or Apple iMac or MacBook computer repaired, you won’t have to guess if you’ve come to the right place to have your devices repaired or fixed. You’ll feel it. You’ll know it.

ubermac previous recipients mac mail remove

In the past in Mac Mail, if a recipient populated, there was a little trick you could perform. And that was to add the old email address to the “To” field, and then click the little arrow next to it and choose “Remove From Previous Recipients List”.

Since Updating to OS X El Capitan 10.11, and then to MacOS Sierra 10.12, I had been noticing that it didn’t seem that option appeared anymore.

So I went to do a google search and the first few answers said got do exactly what I said to do above. But I know I didn’t see that option. So A little more digging and I found an even better, fool proof way to completely remove previous recipients. Read below for that process.

  1. First and foremost, you may want to go to that person’s Contact Card in your address book and make sure to remove or delete the old email addresses that you no longer want to show up.
  2. search your address book to make sure that the address in question isn’t in a random contact card as well.
  3. Open Mac Mail and choose “Window>Previous Recipients”.
  4. Search for the name or email address that keeps showing up and delete them from here.

That should do it. And if you need further help, contact us here. Hope this helped.


Apple Specialist repair UberMac

Here’s why Why Visiting an Apple Specialized Store Is Better Than Visiting Those “iFix” Places. For the last 7 years, UberMac has been one of the only, (if not THE only), Apple Specialized device repair companies that we know of that focuses ONLY on support and repair of Apple products. Meaning, Ubermac does not repair Android phones or tablets, game consoles, TV’s or Windows based PC computers. We only focus on Apple products. That not only sets Ubermac apart from all of those other “iFix” places, but it makes UberMac stores and their Apple Certified technicians the best at what they do.

UberMac started as iPhoneFix.com back in 2010. We were one of the very first iPhone repair companies in South Florida at that time, and business started to boom. At that time, there was one other iPhone repair company any where in the area and they were all the way down in Lake Park. This was back in the day when there was no competition. iPhoneFix were the only guys around performing iPhone repairs. That meant there was no price matching. No competition means “name your own price based on demand”, but we always kept it fair.

As the years passed, and companies like Samsung began to develop and sell their smart phones, there became a need for repairs to those phones as well, and since our customers asked, we started performing those repairs.

But not long after performing those first few repairs, we realized something. We didn’t really like repairing these devices.

So we said, hey, why not support and repair only Apple products and devices and become one of the only Apple Specialized stores in South Florida. This will help us to become the best technicians ion the business. In our view, it’s the difference between a mechanic that only works on German manufactured cars, and a mechanic that will work on every car made. The mechanic that works on German cars would hypothetically be better and faster at his job because he knows just a few certain cars inside and out, whereas the other mechanic would be constantly battling different problems. He would need to research how to repair all of those different makes of cars on a fairly constant basis.

And because UberMac technicians have adopted the “german mechanic” scenario above, we almost always know of recurring issues, or we might know the best way to go to troubleshoot a customer’s issue right out of the gate, because we had seen that issue many times before.

So that is the story behind the reason that UberMac will only repair Apple products. We hope our customers can appreciate why as much as we do.




For a year now, whenever I type the word “Apple” into my Safari browser bar and hit enter, I would end up at applecomponents.com. Finally, tonight, I got mad enough to take time out of my night to fix this once and for all.

Now, you’d think that being an Apple Certified technician and all, and the fact that I help people with problems like this all day every day, that I’d be able to figure this out in no time. Well let me tell you something.


I just spent a good, solid, 45 minutes googling how to remove or disable the “top hit” feature in Safari. You’d think it would be one of the options that you uncheck or disable in Safari preferences. Well trust me, I did ALL of that. Disabled autofill options, search options, deleted history, removed said bookmark, rebooted Safari, to no avail. And like your typical internet help sites, everyone and their mom had the solution. A lot of your typical “Oh just go here and do this and it’ll fix it”, and the old “Just remove the bookmark and WALLAH! It’s fixed!”.

Again. Nope.

And although some of the above suggestions may work for some people, they did not work for my situation.

So let me word my overall solution to this problem like this……

OK internet, this is what worked for me:

Current Machine and browser – 21″ iMac 2014 running MacOS Sierra 10.12
Safari Version: Version 10.0 (12602.

  1. Open Finder
  2. In the top menu bar select “Go”
  3. Hold the “Control” or “CTRL” key on your keyboard and choose “Library”. If that doesn’t work, Select “Go” and then at the bottom of that menu choose “Go To Folder” and paster this there and hit enter. ~/Library/Safari
  4. Now look for the History.db file. (In El Capitan and older OS’s, this will be called History.plist)
  5. Drag that file to the trash.
  6. Reboot Safari and test you search again to see if it’s fixed. Hopefully it is, because this was the fix for me.

Let me know if this worked for you. Hope it helps!

Update: After deleting the History.db file, I went back to applecomponents.com, then typed apple in my Safari search bar and it did the same thing again. Only this time, when I cleared my history it fixed the issue. So this may all be related to a hanky, messed up history.db file. Let me know your thoughts.

UberMac Apple Computer iMac MacBook Monthly Maintenance Plan

Apple Computer Virus Malware Scam Notice.

There are many many scams now days when it comes to the internet. And one that has been rearing it’s head more and more lately is a virus pop up on Apple computers. This virus pop up warning window will show up on iMac, Macbook Pro, Macbook Air, Mac Mini, Mac Pro, and even iPad and iPhones. The pop up in question is really more of a version of ransomeware. It can also be classified as malware.

What is ransomeware? Well, ransomeware looks like a virus. In recent cases, users will be browsing the internet using Safari, Firefox or Google Chrome, and a pop up window or a page will appear that states something along of the lines of “You have a virus! Call this 800 number!” or “Your computer has been locked and your files will be deleted unless you call this number.” Some warnings say “Suspicious activity detected.”

Trust none of these warnings.

And once the pop up is activated, you usually cannot close the window. But don’t call that number!

Here is a great article on the subject.

Never, ever, ever call any phone numbers that pop up on your computer. Whether it says it’s Microsoft support, or Apple support. Unless you know that you purposely went looking for that phone number, never call it.

Also, there are many scams where people are now getting phone calls saying that it’s Apple support or Microsoft support, and they can see that your computer is having issues, or that there is suspicious activity, or that you have a virus. This is a total scam.

Never pay anyone for this type of support. In other words, if YOU are being engaged, then it is a scam. And if you’re unsure, just call us here at Cobalt and we will advise you on what to do.


Well, well, well……remember when the FBI said “Oh please Apple, just unlock this iPhone. JUST THIS ONE iPHONE.” That’s all we want and we’ll never ask again.”.
And now look what is happening. The FBI is going on a feeding frenzy with their new trick, opening yet another iPhone. And this won’t be the last. I told everyone that I know that this would happen.
For many people, this subject is a tough one. I mean, who do you side with? These were terrorists that killed Americans. And I get that. But on the other side, as a whole, I side with Apple. Why? Because this is about personal protection for us all. The government has their hands in enough of our privacy as it is.
It has been reported, that the private sector is about 5 years ahead of the public sector (US Government) as far as technology and security go, and that to me, is sad. We pay all of these taxes, and you mean to tell me that our our own government, “the best” in the world, doesn’t have awesome James Bond like capabilities to crack technology?
That scares me.
THEY (the Government) should be 5 years ahead of the private sector, shouldn’t they?
The company that assisted in this procedure is an Israeli company called Cellabrite. I have been aware of this company for at least 6 years, and I, myself, have actually cracked a 4 digit iPhone password with their software back on iOS 5 on an iPhone 4s.
As soon as I heard that the FBI was using an outside source to crack the iPhone, one name came to mind right away.
I had a client who works for a corporation that develops software for the iPhone, and he was given a 6 month trial of Cellabrite. It was protected on a dongle, and after testing it and watching it crack the iPhone’s security code, I was amazed. I called to lease the software to help my customers crack lost codes on their own iPhones.
I was informed that the software could be leased for $13,000.00 per month. This was clearly way too much for my needs, but I was also informed that only government and law enforcement , agencies currently lease the software.
So basically, I guess I am for the Government cracking into an iPhone for national security, but only if they, themselves, already possess the knowledge and the means to do so.