 Apple Help Desk Experts

Addressing a Gap in the Market

Ubermac stands out as an innovator in the IT help desk support industry by filling a significant gap in the market. While many IT support companies focus on Microsoft Windows-based assistance and support for a wide range of computers and devices, our laser-focused approach is exclusively dedicated to providing expert help desk support for Apple computers, devices & users. This specialization in Expert Apple Help Desk Tech Support makes us a unique player in the IT Help Desk Support field, catering specifically to businesses seeking dedicated support for their Apple ecosystem. And our emphasis on providing exclusive support for Apple products addresses that specific gap in the market, meeting the needs of businesses requiring specialized assistance for their Apple products. Additionally, Ubermac employs Help Desk technicians who are experts specifically in Apple computers and devices, ensuring comprehensive and tailored support for your business. We also offer supplemental support to complement your existing Microsoft Windows-based IT support teams and agreements, providing holistic IT coverage for your business needs.

We at Ubermac understand that Apple environments require specialized knowledge and expertise. That’s why our team consists of Apple Certified Technicians, ensuring that our support technicians possesses in-depth knowledge and proficiency in troubleshooting Apple computers, software & devices. Moreover, at Ubermac, we are committed to fostering ongoing learning and development among our team members. We encourage and even provide funding and incentives for our technicians to obtain additional Apple certifications, ensuring that they stay up-to-date with the latest advancements in Apple technology and can deliver the highest level of support to our clients.

By focusing exclusively on supporting Apple computers and devices, Ubermac is not just another IT support provider – we are pioneers in our field, setting a new standard for excellence in Apple IT help desk support. Our dedication to specialization, expertise, and continuous improvement makes us the preferred choice for businesses seeking unparalleled support for their Apple ecosystem.

Industries We Serve

We offer our Expert Apple IT Help Desk Tech Support services to a wide range of industries, including:

• Banking
• Financial
• Healthcare (Hospitals & Institutes)
• Law / Legal (Law Firms)
• Media & Entertainment
• Non-Profit / Not For Profit
• Small & Medium Business
• Large & Enterprise Business
• State & Local Government

Our Services

• Managed IT Services
• Enterprise IT Support
• Business IT Solutions
• Corporate IT Support
• IT Consulting for Medium Businesses
• IT Help Desk for Large Companies
• IT Service Level Agreements (SLAs) for Medium to Large Businesses
• Apple IT Support
• Supplemental IT Support Services
• Help Desk Support for Apple Computers & Devices
• Instantly Connect with IT Experts On Standby, Ready To Solve Your IT problems
• On-Demand Help From Software & IT Experts

Support On Demand

At Ubermac, we understand that businesses need immediate assistance when IT issues arise. That’s why we offer support on demand via remote connection, ensuring that our team of experienced Apple IT experts is always available to address your needs promptly and efficiently. We can connect to anyone on yoiur team at a moments notice and take control of their computer and work with them to solve their problem.

Managed Services

Experience peace of mind with our managed IT services, where we proactively monitor and manage your Apple IT infrastructure to prevent issues before they occur, keeping your business running smoothly.

Jason Roberts – Owner & Founder

I am Jason Roberts, the owner and founder of Ubermac. Since the inception of Ubermac in 2005 we have supported thousands of clients over the years. As the CTO of our Apple IT Help Desk Support division, I am dedicated to providing full and fractional CTO services for small, medium, and large businesses. As an Apple Certified Technician holding multiple Apple certifications and having over 20 years in Apple consulting, repair & support, you can trust that your Apple IT needs are in capable hands. Ubermac was founded in 2005, and we have been supporting Apple-specific clients for that long.

Apple Certified Technicians & Mac Experts: At Ubermac, we pride ourselves on employing Apple Certified Technicians and Apple technicians that are experts on everything Mac. Our team possesses the specialized knowledge and skills required to effectively troubleshoot, repair, and optimize Apple computers and devices. Whether you’re experiencing hardware issues, software glitches, or network connectivity problems, we have the expertise to provide solutions via remote connection, almost instantly.

Fill the Gap in IT Support: Many IT support companies overlook the unique needs of Apple users, leaving businesses with Apple computers and devices without proper support. That’s where Ubermac comes in. We understand the distinct requirements of Apple technology and offer specialized support services that most IT companies do not provide.

Tailored Solutions for Local Businesses: We recognize that every business is different, which is why we offer customized tech support solutions tailored to your specific needs. Whether you’re a small business or a larger corporation, we’ll work closely with you to develop a support plan that aligns with your objectives and budget.

Comprehensive Support Services: From hardware diagnostics and repairs to software installation and optimization, we offer a wide range of support services to ensure your Apple devices operate at peak performance. Our services also include network setup, data recovery, security assessments, and more.

End-User Support: Assistance and troubleshooting services provided directly to employees to resolve IT issues with their workstations, laptops, mobile devices, and software applications.

IT Help Desk Services: Centralized support system for employees to report and resolve IT issues, staffed by knowledgeable technicians who provide timely assistance and problem resolution.

Apple Computer Education & Lessons: One of the main services that we have always offered at Ubermac is giving lessons and further education on how to better use Apple computers and devices. We not only solve problems for you and your employees, but we also will help to educate them as well..

IT Asset Management: Tracking, monitoring, and managing corporate IT assets, including hardware devices, software licenses, and digital resources, to optimize utilization, reduce costs, and ensure compliance with licensing agreements.

IT Governance and Compliance: Establishment of policies, procedures, and controls to ensure that corporate IT practices adhere to regulatory requirements, industry standards, and best practices, while also aligning with corporate objectives and strategies.

IT Strategy Consulting: Guidance and advisory services provided to corporate leadership on IT strategy development, technology investment decisions, digital transformation initiatives, and alignment of IT capabilities with business objectives.

Remote Monitoring and Management (RMM): Proactive monitoring and management of corporate IT systems and networks, often performed remotely, to identify and resolve issues before they impact business operations, minimize downtime, and optimize performance.

Business Continuity Planning: Development of strategies, processes, and procedures to ensure the continuous operation of critical business functions and IT systems in the event of disruptions, emergencies, or disasters.

IT Procurement and Vendor Management: Procurement of IT hardware, software, and services, as well as management of vendor relationships, contracts, and service level agreements (SLAs) to ensure quality, cost-effectiveness, and alignment with business needs.

• Hardware diagnostics and repair
• Software installation and configuration
• Network setup and troubleshooting
• Data recovery and backup solutions
• Security assessment and implementation
• Device optimization and performance tuning