HumanShield™ Help Center

Something doesn’t feel right? You’re in the right place. Start here before taking action.

Before you click. Before you reply. Before you pay. Call HumanShield™ first.

Need Immediate Help? 📞 Call or Text: 561-320-4564

Suspicious Text Messages

Received a text that doesn’t look right? Check it before clicking. Call or click below.

Suspicious Emails

Not sure if an email is legitimate? Let your HumanShield people help to verify it.

Computer Virus Warnings

Beeping? Flashing? Frozen? Asking for you to call a number? Call us instead!

Bank Alerts

Unexpected banking alert or account warning? Verify before responding.

Credit Card Alerts

Strange charge, declined card, fraud alert, or suspicious transaction?

Password Alerts

Think an account may be compromised? Get help securing it.

Suspicious Phone Calls

Received a call claiming to be Apple, Microsoft, your bank, or the government?

Gift Cards

No one should ever be asking for payment with a gift card. For any Reason. EVER. Call us.

Identity Theft

Concerned someone may be using your information or opening accounts in your name?

What To Do If Something Doesn’t Feel Right

HumanShield™ members can contact us directly for assistance evaluating suspicious messages, emails, alerts, phone calls, and technology-related security concerns before taking action.

Stop Before Taking Action

If you receive a suspicious text message, email, pop-up warning, phone call, or account alert, take a moment before responding.

Many scams are designed to create urgency and pressure you into acting quickly. Taking a few minutes to verify something could help prevent identity theft, financial loss, or unauthorized access to your accounts.

Follow These Steps:

  • Do not click any links.
  • Do not reply to the message.
  • Do not call any phone numbers provided.
  • Do not make any payments.
  • Take a screenshot if possible.
  • Call or text Ubermac at 561-320-4564.

HumanShield™ members can contact us before taking action to help determine whether a message, alert, or request appears legitimate.

Suspicious Text Messages

What To Do:

  • Do not click any links.
  • Do not reply to the message.
  • Take a screenshot.
  • Verify the sender independently by searching the number on Google.
  • Call or text Ubermac before taking action.

Common Warning Signs:

  • Unexpected payment requests.
  • Fake Purchase confirmations (Amazon, Microsoft, Norton, PayPal).
  • Urgent deadlines.
  • Threats of account suspension.
  • Misspelled website addresses.
  • Requests for passwords or personal information.
  • The word “Cloud” is being used in the message.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Suspicious Emails

What To Do:

  • Do not click any links.
  • Do not open attachments.
  • Verify the sender’s email address carefully.
  • Contact the company directly using known contact information or a Google Seach.
  • Forward the email or send a screenshot to Ubermac.

Common Warning Signs:

  • Unexpected invoices.
  • Fake Purchase confirmations (Amazon, Microsoft, Norton, PayPal).
  • Password reset emails you didn’t request.
  • Poor grammar or spelling.
  • Requests for payment or gift cards.
  • Suspicious attachments.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Computer Virus Warnings & Pop Ups

What To Do:

  • Do not call any phone number displayed.
  • Do not allow remote access.
  • Do not install software requested by the warning.
  • Take a photo or screenshot if possible.
  • Call Ubermac immediately.

Common Warning Signs:

  • Loud alarms or voices
  • Full-screen warnings
  • Messages claiming Apple or Microsoft detected a virus
  • Requests to call a support number immediately
  • Pop-ups that won’t close
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Bank Alerts

What To Do:

  • Do not use contact information provided in the message.
  • Do not click any links.
  • Check your account directly through the official banking app.
  • Call the phone number printed on your debit or credit card.
  • Contact Ubermac if you’re unsure.

Common Warning Signs:

  • Unexpected fraud alerts.
  • Requests to verify account information.
  • Messages claiming your account has been locked.
  • Requests for login credentials.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Password Alerts

What To Do:

  • Go directly the the website manually to change your password (DO NOT click the reset link that was just sent to you).
  • Change the password immediately if the alert appears legitimate.
  • Enable two-factor authentication.
  • Review account activity.
  • Update reused passwords on other accounts.
  • Contact Ubermac if you need assistance securing your accounts.

Common Warning Signs:

  • Unexpected password reset notices.
  • Login attempts from unfamiliar locations.
  • Security alerts from Apple, Google, Microsoft, or financial institutions.
  • Account recovery messages you didn’t request.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Credit Card Alerts

What To Do:

  • Review recent transactions.
  • Contact your card issuer directly.
  • Do not provide information through links in text messages or emails.
  • Monitor your account activity.
  • Contact Ubermac if something doesn’t look right.

Common Warning Signs:

  • Unexpected declined transaction notices.
  • Suspicious purchase alerts.
  • Requests to confirm card information.
  • Urgent requests to update account details.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Suspicious Phone Calls

What To Do:

  • Hang up immediately if something feels wrong.
  • Do not provide passwords.
  • Do not provide verification codes.
  • Do not grant remote access.
  • Call the organization back using a verified phone number from Google.
  • Contact Ubermac before taking action.

Common Warning Signs:

  • Claims to be Apple, Microsoft, your bank, or the government.
  • Threats or scare tactics.
  • Requests for immediate payment.
  • Requests for gift cards.
  • Requests for remote access to your computer.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Gift Card Requests & Scams

What To Do:

  • Gift card requests are ALWAYS a scam. Remember this.
  • Stop immediately before purchasing any gift cards.
  • Verify the request independently.
  • Contact Ubermac before making payment.
  • Remember that legitimate organizations do not request payment using gift cards.

Common Warning Signs:

  • Requests for Apple Gift Cards.
  • Requests for Google Play cards.
  • Requests for Target, Walmart, or Amazon gift cards.
  • Pressure to act immediately.
  • Secrecy or confidentiality requests.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Identity Theft

What To Do:

  • Monitor financial accounts.
  • Change affected passwords.
  • Review your credit reports.
  • Report fraudulent activity to your financial institutions.
  • Contact Ubermac for guidance on next steps.

Common Warning Signs:

  • Unrecognized credit inquiries.
  • Accounts you didn’t open.
  • Unexpected bills or collection notices.
  • Missing mail.
  • Unauthorized charges or transactions.
  • Uses a sense of urgency.

Need Help Evaluating A Suspicious Text Message?

HumanShield™ members can send screenshots directly to Ubermac and call for assistance identifying suspicious messages and scam attempts anytime.

HumanShield™ members receive direct access to expert guidance before taking action.

Ubermac – Serving Jupiter Since 2010

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