How Ubermac Works

A simple guide to appointments, office hours, drop-offs, in-home visits, In-Season and Off-Season office procedures and getting help from Ubermac.

Ubermac continues to provide personal Apple help, technology support, lessons, data transfers, device setups, security assistance, and in-home service throughout the Jupiter area.

We’ve made a few changes to how our office and appointments work. Here’s everything you need to know.

Help & Lessons With Jason

If you need personal help from Jason with your iPhone, iPad, Mac, Apple Account, email, photos, passwords, or other technology, please call or text us to schedule an appointment.

Appointments are available at our office, at your home, or remotely.

If Jason happens to be available when you stop in during our staffed office hours, we may be able to schedule your appointment right then.

Seasonal Staffing, Hours & Operating Procedures

November Through April (In-Season / High Season)

From November 1 through April 30, walk-ins are welcome. Our office is staffed with a front counter receptionist throughout the season for basic questions, scheduling and other help.

Our Hours of operation during season are:
Monday–Friday: 
10 AM–5 PM
Saturday: Closed
Sunday: Closed

During these months, walk-ins are welcome. You may stop in to ask a basic question, schedule an appointment, drop off or pick up a device, or speak with our receptionist.

If you need personal help or a lesson with Jason, an appointment is required.

May Through October (Off Season / Low Season)

From May 1 through October 31, Ubermac operates without a front counter receptionist, so our office is open by appointment only.

There are no regular walk-in office hours during these months, but you can call or text to schedule regular appointments just as you’ve always been able to before.

Please call or text us before coming to the office so we can arrange a convenient time for you.

Drop-Off Services

Some services do not require you to sit for an appointment with Jason.

Ubermac accepts devices for services including:

• Computer Data Transfers
• iPhone & iPad Data Transfers
• New Computer & Device Setups
• Data Recovery
• Malware & Virus Removal

During November through April, you may bring these devices to our office during staffed office hours.

During May through October, please call or text us first to arrange your drop-off.

In-Home Help

Yes, we still make house calls!

In-home appointments are available year-round for Wi-Fi and networking, printers, Apple devices, new equipment setups, lessons, troubleshooting, and other technology needs.

In-home service is $250 per hour. There is a 1 hour minimum. After the first hour, additional time is billed in 15-minute increments.

A $50 travel charge applies to locations more than five miles from our office. We will always let you know about the travel charge before scheduling your visit.

Remote Help

Many problems can also be handled remotely without a trip to our office or a house call.

If remote assistance is appropriate for your problem, we can connect securely to your computer and help you from our office.

Call or text us and we’ll let you know whether remote help is a good option.

Rates & Pricing

We believe in keeping our pricing simple, transparent and easy to understand. If you have any questions about the cost of a service, please call or text us before scheduling.

Help & Lessons With Jason

In-Store & Remote Sessions
$250 per hour (30-minute minimum would be $125)

In-Home Help
$250 per hour (1-hour minimum)
After the first hour, additional time is billed in 15-minute increments.

A $50 travel charge applies to locations more than five miles from our office. We will always let you know before scheduling if a travel charge applies.

HumanShield™ Members
$45 per month

HumanShield members receive a shorter 15-minute minimum for appointments — $62.50.

Drop-Off Services
Many drop-off services, including data transfers, device setups, data recovery, and malware removal, are offered at flat-rate pricing. We will explain the price before beginning your service.

HumanShield™ Members

HumanShield™ members can call, text, or email Ubermac when something looks suspicious or they aren’t sure what to do.

Membership includes quick help with questions, scam and fraud guidance, on-demand computer security scans, TeamViewer setup for remote assistance, and access to our shorter 15-minute minimum appointments.

Hardware Repairs

Ubermac no longer performs hardware repairs on iPhones, iPads, or computers.

We do continue to provide data transfers, device setups, data recovery, Apple help, lessons, security assistance, remote support, in-home visits, and our other technology services.

Not Sure What You Need?

That’s okay. Call or text Ubermac at 561-320-4564.

Tell us what’s going on, and we’ll help determine whether you need an appointment, a drop-off service, an in-home visit, or something we can handle remotely.